{"id":6239,"date":"2025-04-29T15:01:28","date_gmt":"2025-04-29T15:01:28","guid":{"rendered":"https:\/\/exploraexpedition.co.za\/contatti\/"},"modified":"2025-10-13T10:19:07","modified_gmt":"2025-10-13T10:19:07","slug":"contatti","status":"publish","type":"page","link":"https:\/\/exploraexpedition.co.za\/en\/contatti\/","title":{"rendered":"Faq"},"content":{"rendered":"[vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#ad2e20″ scene_position=”center” top_padding=”5%” constrain_group_1=”yes” bottom_padding=”5%” left_padding_desktop=”10%” constrain_group_2=”yes” right_padding_desktop=”10%” top_padding_phone=”10%” constrain_group_5=”yes” bottom_padding_phone=”10%” text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” enable_gradient=”true” color_overlay=”rgba(10,10,10,0.4)” color_overlay_2=”#0a0a0a” advanced_gradient_angle=”0″ overlay_strength=”0.95″ gradient_direction=”top_to_bottom” shape_divider_position=”bottom” bg_image_animation=”zoom-out-slow” parallax_bg=”true” parallax_bg_speed=”fast” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”0px” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][vc_row_inner column_margin=”none” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” zindex=”100″ overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][split_line_heading animation_type=”line-reveal-by-space” font_style=”h1″ line_reveal_by_space_text_effect=”letter-reveal-bottom” stagger_animation=”true” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”FAQ” font_size=”4vw” text_direction=”default”][\/split_line_heading][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”6%” bottom_padding=”6%” top_padding_phone=”10%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=”straight_section” gradient_type=”default”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”right” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1747170325285{margin-bottom: 50px !important;}” text_direction=”default”]\n

FREQUENTLY ASKED\u00a0QUESTIONS<\/h3>\n[\/vc_column_text][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all” css=”.vc_custom_1504187365562{margin-bottom: 2% !important;}”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/5″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][fancy_box box_style=”color_box_hover” icon_family=”fontawesome” color=”accent-color” color_box_hover_overlay_opacity=”default” box_alignment=”center” enable_border=”true” border_radius=”default” image_loading=”default” min_height=”120″ icon_fontawesome=”fa fa-plane” icon_size=”20″ link_url=”#viaggi”]\n

Travel and departures<\/h4>\n[\/fancy_box][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/5″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][fancy_box box_style=”color_box_hover” icon_family=”fontawesome” color=”accent-color” color_box_hover_overlay_opacity=”default” box_alignment=”center” enable_border=”true” border_radius=”default” image_loading=”default” min_height=”120″ icon_fontawesome=”fa fa-address-card” icon_size=”20″ link_url=”#biglietteria”]\n

Airline ticketing<\/h4>\n[\/fancy_box][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/5″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][fancy_box box_style=”color_box_hover” icon_family=”fontawesome” color=”accent-color” color_box_hover_overlay_opacity=”default” box_alignment=”center” enable_border=”true” border_radius=”default” image_loading=”default” min_height=”120″ icon_fontawesome=”fa fa-credit-card” icon_size=”20″ link_url=”#pagamenti”]\n

Payments<\/h4>\n[\/fancy_box][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/5″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][fancy_box box_style=”color_box_hover” icon_family=”fontawesome” color=”accent-color” color_box_hover_overlay_opacity=”default” box_alignment=”center” enable_border=”true” border_radius=”default” image_loading=”default” min_height=”120″ icon_fontawesome=”fa fa-check-square” icon_size=”20″ link_url=”#partenza”]\n

Preparing for departure<\/h4>\n[\/fancy_box][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/5″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][fancy_box box_style=”color_box_hover” icon_family=”fontawesome” color=”accent-color” color_box_hover_overlay_opacity=”default” box_alignment=”center” enable_border=”true” border_radius=”default” image_loading=”default” min_height=”120″ icon_fontawesome=”fa fa-phone-square” icon_size=”20″ link_url=”#cancellazione”]\n

Cancellation policy<\/h4>\n[\/fancy_box][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”100″ bottom_padding=”100″ left_padding_desktop=”20%” constrain_group_2=”yes” right_padding_desktop=”20%” left_padding_phone=”2%” constrain_group_6=”yes” right_padding_phone=”2%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” id=”viaggi” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”” text_direction=”default”]\n

Travel and departures<\/strong><\/h2>\n[\/vc_column_text][toggles style=”minimal”][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”When is the trip confirmed?”][vc_column_text css=”” text_direction=”default”]\n
Trips are confirmed at the time of booking and payment\u00a0of the deposit by the\u00a0customer.<\/section>\n
Expeditions sometimes require a minimum number of participants; this number will always be described within the program itself.<\/section>\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”How can I join a trip?”][vc_column_text css=”” text_direction=”default”]To join an\u00a0Explora Expedition\u00a0trip\/expedition you must\u00a0complete and send the registration form included in the program\u00a0to the following address: info@exploraexpedition.com<\/a>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”What does the trip fee include?”][vc_column_text css=”” text_direction=”default”]Each downloaded or received program includes two\u00a0specific sections: WHAT\u00a0IS INCLUDED\u00a0\/ WHAT IS NOT INCLUDED.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Can trip prices change?”][vc_column_text css=”” text_direction=”default”]No, Explora Expedition trips\u00a0do not include any modifications\u00a0nor price adjustments.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”What type of accommodations will I stay in?”][vc_column_text css=”” text_direction=”default”]\n
The accommodations are described in\u00a0the program but they may\u00a0be subject to changes due to situations\u00a0beyond Explora Expedition’s control or decisions that Explora\u00a0Expedition may deem necessary to\u00a0ensure the success of the trip.<\/section>\n
Any change\u00a0in accommodation will maintain the same category as the previous\u00a0one.<\/section>\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Will I have to share a room during the trip?”][vc_column_text css=”” text_direction=”default”]Normally all\u00a0Explora Expedition trips\u00a0involve sharing a room. The possibility of choosing a single room will be\u00a0available only and exclusively if specified in the\u00a0received program and with an\u00a0additional fee.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Can I book a private room?”][vc_column_text css=”” text_direction=”default”]Only if specified in the\u00a0travel program.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” bottom_padding=”100″ left_padding_desktop=”20%” constrain_group_2=”yes” right_padding_desktop=”20%” left_padding_phone=”2%” constrain_group_6=”yes” right_padding_phone=”2%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” id=”biglietteria” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”” text_direction=”default”]\n

Airline ticketing<\/strong><\/h2>\n[\/vc_column_text][toggles style=”minimal”][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Can I get help purchasing my flight?”][vc_column_text css=”” text_direction=”default”]Yes, Explora Expedition offers affiliated travel agencies that can help you in choosing your flight\u00a0for the selected trip.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”When is the best time to purchase flights?”][vc_column_text css=”” text_direction=”default”]If you will\u00a0be part of an expedition, we suggest waiting\u00a0to coordinate with the other participants in the\u00a0group. This will allow\u00a0you to have a lower fare\u00a0if tickets are purchased\u00a0“cumulatively” or\u00a0to share airport transfers if\u00a0possible, in case your\u00a0location is the same as others or is\u00a0at a short distance; otherwise, you can purchase the\u00a0flight whenever you deem it\u00a0appropriate.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” bottom_padding=”100″ left_padding_desktop=”20%” constrain_group_2=”yes” right_padding_desktop=”20%” left_padding_phone=”2%” constrain_group_6=”yes” right_padding_phone=”2%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” id=”pagamenti” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”” text_direction=”default”]\n

Payments<\/strong><\/h2>\n[\/vc_column_text][toggles style=”minimal”][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”How does payment work?”][vc_column_text css=”” text_direction=”default”]\n

Deadlines and payment methods are described in the travel program and should be carefully checked before submitting the application form.<\/span><\/p>\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”What payment methods are accepted?”][vc_column_text css=”” text_direction=”default”]\n